We want you to love your Genesis Xtreme gear. If something isn't right, here's how returns work:
- Return window: Items may be returned within 30 days of delivery.
- Condition: Items must be unworn, unwashed, and in original condition with tags attached.
- How to start a return: Contact us at our contact page with your order number and reason for return.
- Refunds: Once your return is received and inspected, we'll process your refund to the original payment method within 5-7 business days.
- Exchanges: Need a different size or color? Let us know when you reach out and we'll help you swap it.
- Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- Damaged or defective items: Contact us right away with photos of the issue and we'll make it right at no cost to you.
Questions about a return? Reach out to us and we'll help however we can.