Refund policy

If you are not happy with your Genesis Xtreme order, you may return it within 30 days of delivery for a refund. Items must be unused and in the condition you received them. DIY kits must be unassembled.

Damaged items: wood pieces are delicate. If anything arrives damaged, email a photo within 7 days of delivery and we will send a free replacement or a full refund.

To start a return, email tekphoto@gmail.com with your order number. Return shipping is paid by the customer unless the item arrived damaged or we made a mistake. Refunds go to your original payment method within 5 to 10 business days after we receive the return.

Apparel and printed items are made to order just for you, so we cannot accept returns or exchanges for size or change of mind. Please check the size chart before ordering. If your item arrives damaged, misprinted, or defective, email a photo within 30 days of delivery and we will send a free replacement.